EdTech Industry

Goal: Strengthen customer service efficiency and streamline case management.

Highlights:

• Automated Email-to-Case & Web-to-Case setup

• Knowledge Base integration for CSRs

• Enhanced case visibility with Salesforce dashboards

Impact: Faster resolutions, 360° customer view, improved adoption.

EdTech Industry

Goal: Centralize information for internal and external users.

Highlights:

• Launched Salesforce Knowledge Base with Experience Cloud

• Created category-based article mapping and analytics

Impact: Improved customer self-service, faster case resolutions.

Medical Devices Industry

Goal: Automate data sync between Salesforce and Oracle Fusion Apps.

Highlights:

• Integrated Accounts, Contacts, and Invoices via OIC

• Real-time order and pricing visibility for Sales Reps

Impact: 360° customer view, improved order-to-cash cycle.

Field Services

Goal: Automate report generation for service technicians.
Highlights:

• Region-based Visualforce templates for dynamic reports

• End-to-end workflow automation from service request to signoff .

Impact: Reduced manual reporting effort, improved accuracy. 

Technology Company

Goal: Achieve long-term data compliance within Salesforce.
Highlights:

• Custom APEX package for 10-year retention

• Full tracking of Accounts, Opportunities, and Contracts

Impact: Compliance achieved, audit-ready data access. 

Technology Services

Goal: Optimize custom Apex code for deployment readiness.
Highlights:

• Improved coverage from 68% → 82%

• Eliminated CPU timeouts and improved performance

Impact: Seamless production deployment and stability.