Oracle Managed Services & Support
Reliable, 24×7 Support to Keep Your Oracle ERP Running Smoothly
Oracle ERP is mission-critical, which means any downtime, configuration error, or functional issue can impact operations, revenue, and customer experience.
Aquarient’s Oracle Managed Services provide continuous monitoring, troubleshooting, enhancements, and expert guidance to ensure your Oracle Cloud or E-Business Suite environment performs at its best.
From admin support and integrations to reporting, upgrades, and issue resolution, we’ve got you covered.
What Our Oracle Managed Services Include
End-to-End Functional & Technical Support
- Oracle Cloud ERP / EBS Support
Finance, SCM, Procurement, Projects, HCM - Administration & Configuration
User provisioning, workflows, role-based security, setups - Performance Monitoring
Identify bottlenecks, optimize processes, improve transaction speed - Issue Resolution (L1–L3 Support)Functional and technical troubleshooting
- Patch & Release Management
Plan, test, deploy quarterly Oracle updates - Integration Monitoring
OIC, SOA, REST API, and middleware monitoring - Reporting & Analytics Support
OTBI, BI Publisher, FAW, Power BI integrations - Enhancements & Continuous Improvements
New features, workflows, automation, and process redesign
Engagement Models
Flexible models to match your operational needs
Retainer-Based Managed Services
For ongoing, predictable monthly support.
Ticket-Based / On-Demand Support
Pay-per-issue or support hours as needed.
Dedicated Oracle Support Team
A fully managed offshore/onshore team.
Hybrid Engagement
Combine managed services + project-based enhancements.
Engagement Models
Why Organizations Choose Our Oracle AMS Services
Zero Downtime Operations
Proactive monitoring prevents disruptions.
Faster Issue Resolution
Certified Oracle experts across modules.
Lower Operational Costs
Offshore/onshore hybrid reduces support expenses.
Optimized System Performance
Better workflows, faster processing, fewer errors.
Predictable Support Costs
SLA-driven plans with monthly reporting.
Future-Ready Enhancements
Continuous optimization aligned with Oracle’s quarterly updates.
How We Deliver Support
A mature, efficient support framework
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- AssessReview your ERP setup, integrations, open issues, and gaps.
- StabilizeFix critical issues, optimize performance, secure roles & permissions.
- SupportProvide 24×7 monitoring, ticket resolution, reporting, and admin tasks.
- EnhanceAdd improvements, automations, workflows, and reports as needed.
Frequently Asked Questions
01.
What Oracle applications do you support?
We support Oracle Cloud ERP, Oracle E-Business Suite, OIC integrations, BI Publisher, OTBI, and FAW.
02.
Do you provide both functional and technical support?
Yes – our team includes functional analysts, technical developers, DBAs, and integration specialists.
03.
How do you handle Oracle’s quarterly updates?
We test updates in the sandbox, validate business workflows, and deploy safely to production
04.
Can you support integrations with Salesforce or other systems?
Absolutely, we monitor and maintain OIC/SOA integrations with external CRMs, ERPs, and analytics tools.
05.
Is 24×7 support available?
Yes, through our global delivery model, we offer round-the-clock support coverage.
Ready to Optimize Your Oracle Ecosystem?
Let’s build scalable integrations, smarter workflows, and future-ready operations together.